Promoting meaningful financial inclusion in a digital Africa

Our Research

Original research publications from our team

How Platforms are Changing the Landscape of Financial Inclusion

Platforms are increasingly offering financial services, with implications for platform business models and financial inclusion.
Marissa Dean
1 min read

Micro-entrepreneurs in a Platform Era

Micro-entrepreneurs in Kenya adapt platforms to fit their business needs, revealing opportunities and challenges for their financial and economic inclusion.
Annabel Schiff
36 sec read

Conversational Interfaces: Using Chatbots for User Acquisition and Support

For companies looking to reach customers via chatbots, we outline recommendations for UX design, partnership and revenue models, and more.
Kishor Nagula
23 sec read

DFS use among digital Kenyans

This research explores how digital financial services are used in Kenya, providing valuable insights for product managers, FinTech entrepreneurs, policymakers, and DFS practitioners.
Bryan Pon
1 min read

Partner Insights

Research and insights from our partners, Mastercard Foundation's financial inclusion portfolio.

Vulnerable Groups in Lebanon Cite Health as Top Financial…

Refugees and host communities in Lebanon are faced with high levels of financial exclusion, a situation that is usually made worse by health-related shocks.  ...
28 sec read

Risk-Based Supervision Is Key to Financial Inclusion in 2020…

CGAP’s financial sector specialists argue that risk-based supervision is key to financial inclusion especially for emerging markets and developing economies (EMDE) where supervisory capacity...
18 sec read

From our Blog

4 Ways Platforms are Driving Financial and Economic Inclusion…

There are hundreds of platforms operating across Africa. Some, like Jumia and OLX, connect providers and buyers of goods, others like Lynk and Hello...
Jessica Osborn
7 min read

Digital Payments and Transfers (P2P): The evolving story of…

Last year we shared the impact story so far on person-to-person payments and transfers (P2P). The latest update of the EGM has folded in...
Niamh Barry
6 min read

Digital credit — The evolving story of how and…

New credit studies contribute to previous insights relating to the use of SMS for improved borrowing behavior and add new insights on longer-term outcomes...
Niamh Barry
5 min read

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Reach out to us with questions, comments, or interesting research we should know about. If you want to reach someone directly, visit our About Us page for team members and contact information.