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How fintech startups can grow by building value for existing users

AVL

This new paper features case studies on fintech startups around the world that have successfully grown their value propositions during the COVID-19 pandemic . These startups, all portfolio companies of Accion Venture Lab, illustrate three core strategies for growing value among existing users: Motivate increased usage of existing products, Broaden the suite of products specific

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Measuring the influence of financial services on reaching the SDGs

CGAP

The authors share results and learnings from the UNCDF Impact Pathways tool which provides a way to measure how investments in the digital economy can benefit individuals and ultimately contribute to meeting the SDGs. The Impact Pathways tool has been used across two mobile money providers and two banks in Zambia, Fiji, the Solomon Islands

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Beyond one billion: The evolution of Africa’s growing mobile money market – Part 1

GSMA

Using findings of the 2019 State of the Industry Report on Mobile Money, the authors dig into Arica’s impressive mobile money growth. The authors note that 2019 saw a pivotal shift in the use cases of mobile money across the continent and for the first time, digital transactions made up the majority of African mobile

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What it takes to develop and manage a digitally-enabled field force

MercyCorps AFA

Read Mercy Corps’ learnings and insights on how to develop and manage a successful digitally-enabled agricultural field force, an approach that was key to the success of the organization’s six-year AgriFin Accelerate (AFA) program. Through the AFA program, Mercy Corps and partners developed digital platforms to enable smallholder farmers to easily access a bundle of

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Financial Consumer Protection: 3 Steps to Better Customer Outcomes

CGAP

In this blog, senior financial sector specialist Antonique Koning reminds financial services providers and regulators of their duty to protect customers especially now during the ongoing Coronavirus pandemic.  Koning writes that the pandemic has left many people financially distressed, with providers’ actions and inaction making it even more difficult for customers.    People are making uninformed

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Snapshot of financial health during peak COVID-19

FIBR

BFA’s third wave of the rapid online “dipstick” surveys of low- and lower-middle-income respondents in  Ghana, India, Kenya, Mexico, Nigeria, South Africa, the UK, the US, and Vietnam show a further decline in people’s income, savings and increase in expenses especially in countries with the most severe lockdown measures. A summary of the findings  Income

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COVID-19 exposes opportunities as well as vulnerabilities for migrants’ remittances to Senegal

UNCDF

In Senegal, most remittance services operate over-the-counter cash collections but lockdown restrictions are making it hard for people to collect the money sent by relatives abroad. Even as remittances dwindle due to lockdowns in the countries where the migrant workers are based, UNCDF says more action is now needed to develop and scale up digital

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Webinar Recap: The impact of COVID-19 on Financial Diaries respondents in Kenya

FIBR

In this webinar recording, FSD Kenya and BFA Global present key findings from research on the social, financial, and economic impact of COVID-19 on low-income Kenyans.  Webinar Presentation Read more blogs on how low-income Kenyans are coping with the changes in their lives induced by Coronavirus here.

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Financial services build resilience in face of crises like COVID-19

CGAP

CGAP's Elizabeth McGuinness argues that for households and families to recover from the effects of the ongoing COVID-19 pandemic, responses by policy makers and funders must consider which financial products can contribute to the resilience of which groups and under what conditions.

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Making digital financial solutions relevant and accessible for Zambian smallholder farmers

MercyCorps AFA

In 2015, Mercy Corps launched the AgriFin Accelerate (AFA) Programme; a six-year, $24 million project with an ambitious goal of reaching one million farmers with digital financial services across Kenya, Tanzania and Zambia. This blog focused on Zambia tells the story of the program between 2015 and 2019 during which AFA and a network of

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